Jira Service Desk Queues

You can use the preconfigured queues in your service desk or you can create your own custom queues.

Jira service desk queues.

While this app has features specific to jira service desk the app is technically available across the whole jira instance. You can drag and drop your queues in the sidebar to order them or edit a queue to change its name requests filtered and columns that appear. Our affordable and transparent pricing lets you get started quickly and deliver value fast. However jira service desk queues allow you to automatically triage and prioritize issues for them.

A clock on the issue indicates the time until your team s next target is due. Agents do not have the permissions to add new queues or configure existing ones. Spin up new services with jira service desk s intuitive codeless setup and configuration. Queues are normally sorted by a service level agreement or goal for your team s service interactions.

As an agent you can see how many issues are in each queue and switch between queues to work on the right issues at the right time. Filters dashboards apps create dashboards apps create. For example if you have jira software 50 users and jira service desk 10 agents on the same instance you pay the 50 user price for apps note. Deliver exceptional it service fast.

Jira service desk comes with default queues that your administrator can update to automatically triage issues for your team. Queues can be edited in your service desk. In this tutorial robin talks about setting up queues within jira service desk. While this app has features specific to jira service desk the app is technically available across the whole jira instance.

If you want your team to focus on requests that must be completed by next week for example you can set up a queue that only contains requests with a set due date. Therefore the above guidelines for licensing across maximum users still apply.