Because upgrades apply exclusively to diamond jewelry excluding lab created diamonds pieces that only feature pearls emeralds sapphires any other gemstones or lab created diamonds are not.
Jewelry stores that buy jewelry back.
Diamonds that are chipped cracked or have been damaged are not eligible for upgrade.
Store credit cannot be issued for a trade in so your new jewelry must be selected at the time of the upgrade.
The kay jewelers gold exchange is an opportunity for you to sell your used unwanted gold and platinum jewelry through a secure program from a company you know and have trusted for years.
Email us or call 800 527 8029.
Kay jewelers does not have an in store buyback program for rings or other jewelry but does have a mail in program for gold and platinum jewelry called the kay jewelers gold exchange.
If you choose to pursue finding a local jewelry store to buy your jewelry make sure it is a credible retail location.
Select local independent jewelry stores will also buy jewelry from customers.
Being unsatisfied with a piece of diamond jewelry bought is disappointing and when the jeweler the jewelry was purchased from does not accept returns or are prepared to buy the product back then the buyer would be in a loss as they would have to sell the jewelry for a much lower price than it is worth should they opt to sell it privately.
Below we explain the kay gold exchange program plus the retailer s return policy and diamond trade in program.
Shop online or find one of our jewelry shop locations near you.
We buy jewelry made of precious gold 10k 14k 18k 22k or 24k gold or european equivalent or anything made of platinum 900 or 950.
Learn more about the kay jewelers gold exchange.
If your unwanted jewelry is set with diamonds or color stones you should have those removed before sending your gold or platinum to us.
For this same reason your trade in cannot be used to purchase new gemstone jewelry or lab created diamond jewelry.
They tend to be creative thinkers who love the art and would be willing to.
So i would shop around at small jewelry stores especially ones that do ring design.
Stop by a store.
With kay jewelers the company will not actually buy back a ring or another piece of jewelry that a customer has purchased from them but they do have some options available that does allow the customer to return their purchase and obtain another piece of jewelry that better fit their needs.
The jeweler who made my ring doesn t buy back jewelry either unless i wanted to use it as trade in on something twice as expensive no thank you even though they designed the ring.